Standards at the tax office: A damning indictment from professional people who should know

David Hencke

hmrc HMRC offices. pic credit: gov.uk

CROSS POSTED ON BYLINE.COM

This blog has covered serious complaints about the way Her Majesty’s Customs and  Excise is being managed – the latest being the revelations from the National Audit Office on plans to make 38,000 staff commute for hours to 13 new regional offices and close 170 existing ones.

Some of the strongest complaints have come from the staff and the main union, the Public and Commercial Services Union, which has been highly critical of government cuts. People might say, well, unions would complain, as they have duty to save jobs and how much notice should we take of this.

So it is extremely interesting  that the Institute of Chartered Accountants in England and Wales, which represents some 147,000 professional people, has produced such a damning survey on what they think about HMRC’s services.

Far from having confidence in the government’s latest tax strategies…

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